Returns & Exchanges
KOOKAÏ offers returns on full-priced items within 21 days of delivery for a refund, or within 30 days for an exchange or boutique credit. We are committed to ensuring you are completely satisfied with your purchase and offer seamless options for both online and in-store returns.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Choose Refund or Exchange
Select whether you would like a refund to your original payment method, a size exchange, or a digital gift card for future use.
Pack and Post
Securely package your items in their original condition with tags attached and attach the generated shipping label to the outside of your parcel.
Processing and Confirmation
Once your return is received at our warehouse, please allow 3-5 business days for our team to inspect the garment and process your refund or exchange.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing