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Frequently Asked Questions
What are your shipping options and delivery timeframes?▼
We offer standard and express shipping across Australia. Standard delivery typically takes 3-5 business days, while express orders arrive within 1-2 business days in metro areas.
How do I return an item purchased online?▼
You can return full-priced items within 21 days of purchase for a refund or exchange, provided they are unworn with original tags attached and proof of purchase.
Which payment methods do you accept?▼
We accept all major credit cards, including Visa, Mastercard, and Amex, alongside flexible payment options like Afterpay and PayPal for a seamless checkout experience.
How can I ensure the quality and fit of my garments?▼
Each KOOKAÏ piece is designed in Melbourne using premium fabrics. Please refer to our detailed size guide and care instructions to maintain the longevity of your wardrobe.
What Our Customers Say
“The tailoring on my new blazer is impeccable. It's the perfect statement piece for my work wardrobe.”
“Absolutely love the high-quality fabric of my midi dress. It fits true to size and feels luxurious.”
“Fast shipping and the packaging was beautiful. My basic tees are soft, durable, and hold their shape.”